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Shipping & Returns

IMPORTANT INFORMATION

Please note that I.T. Slick reserves the right to cancel any order due to no stock or information errors.

Payment Method
I.T. Slick accepts Credit Card through PayPal payment during checkout.

Your shipping information must match your PayPal and Credit Card billing information. I.T. Slick reserves the right to cancel any order that does not comply with this notice.

Processing Times
Please note that financial institutions take up to 1 business day to process your transaction. It will take 1-2 business days to confirm your payment and shipping information, once confirmed, your order will be shipped within 1 business day if all items are in stock.

For PayPal payment, as soon as paypal has confirmed the payment and shipping information; orders will be processed immediately and shipped the same day when the items are all in stock. Please note that your shipping information must match your credit card billing information. I.T. Slick reserves the right to cancel any order that does not comply with this notice.

It may take up to 5 business days to aquire out of stock items. Please call or email us regarding ETA on special-order items before placing your order. If there will be a significant delay shipping your order, we will contact you.

Stock Availability
Our online stock reflects our local inventory. If you place an order for an item that is not in stock at our warehouse, please expect a delay until we can either bring in new stock or have stock transferred in from another location. If you are unsure about the availability of an item, please contact us. Note: Due to stock variances and unforeseeable errors, stock levels may be inaccurate. As a result, some low stock items may not be accurately displayed.

Shipping
I.T. Slick is currently offering discounted shipping & handling to addresses in the GTA (Greater Toronto Area) area, no minimum purchase necessary. All orders to Yukon, Northwest Territories and Nunavut, will be assessed an additional shipping charge – contact us for a shipping quote or place your order and we will get back to you. I.T. Slick does not ship to P.O. Box or RR addresses, we are sorry for the inconvenience.

Internaltional shipping fees may vary please contact us for a shipping quote or place your order and we will get back to you. I.T. Slick currently ships to United Kingdom and the 50 main land United States of America only; commonwealths & territories such as Guam and Puerto Rico are not in the list, we are sorry for the inconvenience.

All orders will be shipped by either, Purolator, FedEx or Canada Post ground shipping. Transit time may take between 1-6 business days depending on location. You will be provided with a tracking number once your order has been shipped.

Order Status
I.T. Slick does not at this time have an online order status feature. To check the status of your order, please call or email us. Our staff can inform you on any step of your order process, including order and payment confirmation, stock availability, and shipping status. We will do our best to reply to your email within 24 business hours.

For all communications, make sure you have your Online Order# and your Member ID# handy so that our staff can assist you.

You will be notified if any of the following situations arises:

  • Your shipping and billing information do not match.
  • Your information cannot be verified due to missing information or typo.
  • The item you ordered is currently out of stock, will take longer than estimated to get back in stock, or is no longer available.
Make sure your email address is correct and update it if necessary. I.T. Slick accepts no responsibility for problems that may occur with your order or any losses you my incur due to information errors, incorrect email address, our email being lost, such as by junk mail filters, or our phone calls/voice mails not being answered.

Return and Warranty Policies
I.T. Slick will not be responsible for damage during shippment. The customer must inspect the package for signs of tampering or phsyical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with either Purolator, FedEx or Canada Post . I.T. Slick will provide necessary assistance as required.

Return & Refund Policy
There are no returns. I.T. Slick will accept exchange for defective or unopened products, items to be exchanged must be the same or more in value*, or you can get in-store credit toward future purchases. I.T. Slick will not issue a refund.

*Customer will be charged the price difference plus applicable taxes and shipping fees.

Exchange Policy
We will exchange any defective products, we require a copy of your invoice. Please also include any email correspondence you may have had with our support staff. Contact our support staff prior to sending back your product to discuss the details of your situation.

For defective products being returned for an exchange, I.T. Slick will reimburse you for the shipping cost. Please include a copy of the shipping receipt. For exchanges of non-defective products, you will be liable for all shipping charges.

All products to be exchanged must have their complete original packaged materials including any manuals, printed materials, disks, and cabling. All returned goods must be in resalable condition, inspected and approved by our staff.

Within 14 days, items may be exchanged under the following conditions*:

  • Defective products may be exchanged for another item of a same value, or for in-store credit towards future purchases.
  • Unopened and unused products are eligible for exchange or in-store credit.
  • Physically damaged products will not be accepted for an exchange.
  • LCD Monitors must have 5 or more dead pixels and Notebooks must have 5 or more dead pixels to be considered defective.
  • There are no returns or exchanges on all printer cartridges/toners, blank media (CD/DVD/etc.), software, headsets and all cables excluding Ethernet cables.
  • I.T. Slick reserves the right to charge higher restocking fees for any special circumstances, such as damaged packaging, missing CD, etc.

*There is no exchange, refund, or credit, on select items. Some items have specific sales conditions. For example, product marked "Sold As Is" another example, on printer exchanges, the customer will only receive an exchange on the printer, not the ink cartridge/toner. Please refer to your invoice or ask in store for more information.

After 14 days from purchase, I.T. Slick will only accept defective products for warranty service (see warranty policy below). There are no refunds on new, used, opened, unopened, or defective products.

Warranty Policy
All warranty periods indicated are from I.T. Slick, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may very depending on product and manufacturer and may be longer than the warranty period covered by I.T. Slick. Please refer to the manufacturer's website or product manuals/packaging for more information.

Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage, liquid damage, etc. In no way does I.T. Slick warrant any product for fitness of use or for representations made by the manufacturer.

To receive warranty service on your product, you must contact I.T. Slick to address the problem. If a technician is unable to resolve the problem over the phone, email or in person, and deems the product defective or requiring testing, you will be required to fill out a Return Authorization Form (RMA) (right-click and Save Link As), and email it to customerservice@ITslick.com. After receiving an RMA number, you will be required to ship the defective item back to I.T. Slick with the RMA number marked or labeled on the package. Also include a copy of your invoice and any email correspondence you have had with our support staff. I.T. Slick recommends that appropriate measures are taken to safeguard the product from damage during shipping, as I.T. Slick does not warrant a physically damaged product.

I.T. Slick does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.

I.T. Slick will cover shipping charges from I.T. Slick to you for the first 14 days on dead on arrival (DOA) products, both OEM and retail. This 14 day period starts from the original day of shipment of your order.

If the product is determined to be defective and is covered by our in-store direct exchange policy, you will be informed and a replacement will be shipped out as soon as possible. The direct exchange period for online purchases is 30 days from when the order was originally shipped out to you.

After the first 30 days, you will have to wait an estimated 2~6 weeks until I.T. Slick gets a replacement or repaired item back from the manufacturer or supplier. I.T. Slick will cover the shipping charge for sending the product back to you for up to 90 days for OEM products and 30 days for retail products, from when the original order was shipped.

It is recommended that customers deal directly with the manufacturer for all retail products for faster turn around times. Some manufacturers offer direct-swap, cross-ship, or even next-day to-your-door replacement warranty services.

I.T. Slick can help facilitate warranty service between you and the manufacturer for retail items, but will not cover any expenses incurred for warranty service after the first 30 days of purchase. For OEM products that have a 1 year warranty, I.T. Slick will not cover shipping charges after the first 90 days.

At no time will I.T. Slick cover the shipping cost for shipping the product from you to I.T. Slick.

If the product is not defective, you will be responsible for return shipping charges.

I.T. Slick is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us.

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